Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your hingdomino account — how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

DANA, OVO, GoPay account rulesEligible regions onlyAccount holder responsibilitiesWithdrawal conditions applySubject to local law
hingdomino Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take the rules in these terms seriously from our side too. Here is how we handle the areas that matter most to your account — security, data, contact, and what to do if you want something changed.

Account Security

Your account uses a verified login with OTP confirmation. Never share your password. Any suspicious login activity should be reported to support immediately so we can lock access.

Data Handling

We collect the minimum data needed to operate your account — name, contact details, and payment wallet IDs for DANA, OVO, or GoPay. We do not sell this to third parties.

Requesting Changes

If you need to update your registered wallet or contact details, submit the request via live chat or email with your account verification. Changes take effect after our team confirms identity.

Account Retention

Inactive accounts may be flagged after extended periods of no activity. We will contact your registered email before any action is taken on a dormant account balance.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. You can reach us through live chat inside your account dashboard, by email, or via our Telegram channel. When contacting us about a terms-related issue, include your registered account email and a brief description of the matter so we can respond accurately.

Live Chat Open your account dashboard and tap the chat icon. Our support team reviews terms queries and account issues directly through this channel.
Email Support Send your terms or account question to our support address. Include your registered email so we can match your account and respond specifically.
Telegram Channel Reach us on Telegram for quicker back-and-forth on account or payment questions, including DANA, OVO, and GoPay transaction disputes.

Common Questions About These Terms

Real questions about how these terms affect your account, your deposits, and your rights as a hingdomino account holder.

Yes. These terms cover all deposit methods including DANA, OVO, and GoPay. Each wallet's own transaction rules also apply alongside ours for the payment step.

We will notify you of significant changes via your registered email or an account notification. Continuing to use your account after a change takes effect counts as acceptance.

Depending on the breach, we may suspend or permanently close your account. Any funds held may be reviewed before release, especially where fraud or misuse is suspected.

Access and use depend on local law and eligible regions. These terms are intended to apply where use is lawful. Indonesian consumer protection rights are not overridden where they legally apply.

Contact our support team via live chat or email with your account details. We can provide a summary of the personal data held against your registered account on request.

No. Each person may hold one account only. Multiple accounts linked to the same identity or payment wallet — including the same DANA or OVO account — are not permitted under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.